Job Description
Join Nexus Customer Solutions as a Local Customer Service Representative and become the voice of our DC-area clients! Work remotely while delivering exceptional support to local businesses and residents. We're seeking passionate communicators to resolve inquiries, build relationships, and drive customer satisfaction—all from the comfort of your home office. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic remote-first environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and account-related issues for DC-based clients
- Maintain detailed records in CRM systems and document all interactions
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed performance metrics including CSAT and resolution times
- Proactively identify opportunities to enhance service quality
- Participate in weekly team meetings and training sessions
Qualifications
- Minimum 1 year customer service experience with proven conflict resolution skills
- Excellent verbal/written communication abilities with strong attention to detail
- Proficient in CRM software (Salesforce preferred) and MS Office Suite
- High-speed internet connection and quiet home office environment
- Ability to work independently while collaborating effectively in virtual teams
- Flexibility to work evenings/weekends during peak seasons
- Must reside in DC metropolitan area for local client familiarity
- High school diploma or equivalent; associate's degree preferred