Job Description
Join our award-winning team as a Local Customer Service Representative and become the voice of our brand! We're urgently hiring remote professionals to deliver exceptional support to our Houston and Virginia communities. Enjoy the flexibility of working from home while making a real impact on customer satisfaction. We offer competitive pay, comprehensive benefits, and career advancement opportunities. If you're passionate about problem-solving and creating positive customer experiences, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document all interactions in CRM systems with precision
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics including CSAT and resolution rates
- Proactively identify upsell opportunities based on customer needs
- Maintain detailed knowledge of products/services and policies
Qualifications
- 1+ years customer service experience in remote/local settings
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce, Zendesk, etc.)
- High-speed internet and dedicated home office space
- Ability to multitask in fast-paced virtual environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- High school diploma; associate degree preferred