Job Description
Join our award-winning customer care team as a Local Customer Service Representative! We're seeking empathetic professionals to deliver exceptional support to Houston-area clients while working remotely. Enjoy competitive pay, comprehensive benefits, and a flexible schedule with immediate start opportunities. Perfect for career changers or those seeking meaningful remote work in the Lone Star State.
Responsibilities
- Handle inbound/outbound calls, emails, and chats for Houston-based clients
- Resolve inquiries regarding services, billing, and account management
- Document interactions accurately in CRM systems with attention to detail
- Collaborate with local team members to resolve complex issues
- Meet/exceed performance metrics for quality and efficiency
- Participate in ongoing product and soft-skills training
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience with remote work exposure
- Proficient in CRM software and Microsoft Office Suite
- Exceptional communication skills with clear Texas regional accent
- Ability to work independently with minimal supervision
- Reliable high-speed internet and quiet home office setup
- Flexible schedule availability including evenings/weekends