Job Description
Join LocalCare Solutions as a Remote Customer Service Representative and become the heart of our North Carolina community! We're seeking empathetic professionals to deliver exceptional support to local clients from the comfort of your home office. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while making meaningful connections with your neighbors. As a key member of our NC-based team, you'll drive customer satisfaction and loyalty through personalized service.
What We Offer:
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Home office equipment stipend
- Professional development opportunities
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve service issues with empathy and efficiency
- Maintain accurate customer records in our CRM system
- Collaborate with local teams to resolve complex cases
- Proactively identify opportunities to enhance customer experience
- Participate in quarterly team meetings and training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and CRM tools
- Quiet, dedicated home workspace with reliable internet
- Ability to work flexible hours including weekends
- North Carolina residency required