Job Description
Join NexusConnect Solutions as a Local Customer Service Representative and become the heart of our customer experience! We're seeking passionate individuals in San Jose, CA to deliver exceptional support while building rewarding careers. Enjoy comprehensive paid training, competitive compensation, and a collaborative environment where your growth matters. As a key member of our team, you'll resolve inquiries with empathy and efficiency while contributing to our mission of client satisfaction. Full benefits package included!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve technical and billing issues using CRM systems and knowledge bases
- Document interactions accurately and maintain detailed case records
- Collaborate with technical teams to escalate complex problems
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Contribute to process improvements through feedback and suggestions
Qualifications
- High school diploma or equivalent required; college degree preferred
- Minimum 1 year customer service or call center experience
- Exceptional verbal/written communication skills in English
- Proficiency with Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening