Job Description
Urgent Hiring: Local Customer Service Representatives in Washington DC! Join our award-winning team with comprehensive paid training and launch your customer service career. We're seeking passionate individuals to deliver exceptional support to our diverse clientele. Enjoy competitive benefits, flexible scheduling, and growth opportunities in a dynamic environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with cross-functional teams to resolve complex service challenges
- Meet/exceed performance metrics including response times and resolution rates
- Actively participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- Previous customer service experience highly valued but not required
- Exceptional verbal/written communication skills with empathetic approach
- Strong problem-solving abilities and attention to detail
- Proficiency with Microsoft Office and willingness to learn new software
- Must be authorized to work in the US and pass background check