Job Description
Join our award-winning customer service team at CustomerConnect Solutions! We're urgently hiring passionate Local Customer Service Representatives in Los Angeles, CA. This is your chance to make a real impact in your community while advancing your career. Our modern downtown office offers a collaborative environment with competitive benefits and growth opportunities. Don't miss this limited-time hiring event!
Responsibilities
- Deliver exceptional customer service via phone, email, and in-person interactions
- Resolve complex inquiries with empathy and efficiency
- Document interactions accurately in our CRM system
- Collaborate with cross-functional teams to resolve escalated issues
- Meet/exceed performance metrics including CSAT and resolution times
- Participate in ongoing training to enhance service skills
Qualifications
- Minimum 1 year customer service experience
- Excellent verbal and written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Spanish fluency highly preferred
- Positive attitude with customer-centric mindset