Job Description
Join our dynamic team as a Local Customer Service Representative in Fort Worth, TX! We're urgently seeking passionate individuals to deliver exceptional support to our community-based clients. This full-time role offers competitive pay, comprehensive benefits, and growth opportunities within a supportive environment. Our hiring event is designed for quick onboarding – apply today and start your career with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and in-person at our Fort Worth location
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in our CRM system
- Collaborate with cross-functional teams to address complex customer needs
- Participate in ongoing training to enhance product knowledge and service skills
- Support community outreach initiatives during local events
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in local market
- Strong communication skills with clear, professional demeanor
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work flexible hours including weekends for hiring events
- Bilingual (English/Spanish) candidates strongly encouraged
- Valid Texas driver's license for occasional off-site duties