Job Description
Are you a people-person looking for an immediate start in the heart of Silicon Valley?
Apex Support Solutions is currently hiring immediately for a dedicated Local Customer Service Representative. Join our elite team and help us deliver world-class support to our clients. We value your time and are looking for candidates ready to make an impact from Day 1.
Why Apply?
- Immediate Start Dates: Don't wait weeks to begin your career.
- Competitive Pay: Earn $18.00 - $22.00 per hour based on experience.
- Modern Environment: Work in a state-of-the-art facility in San Jose.
- Growth Opportunities: Clear pathways to senior management and specialized roles.
We are looking for individuals who are empathetic, articulate, and ready to represent our brand with pride.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and chat.
- Resolve complex customer issues with patience and a solution-oriented mindset.
- Accurately document all interactions and case details in our CRM system.
- Provide product and service information to help customers make informed decisions.
- Collaborate with team leads to improve service protocols and customer satisfaction scores.
- Handle escalated complaints professionally and de-escalate tense situations.
Qualifications
- High School Diploma or GED required; Associate's degree preferred.
- Previous experience in customer service, call centers, or retail is a plus.
- Strong verbal communication skills with a professional telephone manner.
- Proficiency with computer systems, Microsoft Office Suite, and CRM software.
- Ability to work full-time hours, including some evenings and weekends as needed.
- Must be authorized to work in the United States.