Job Description
Join Oakland Community Services as a Weekend Customer Service Representative and become the voice of our vibrant community! We're seeking passionate individuals to deliver exceptional support during weekend shifts. Enjoy competitive pay, flexible scheduling, and the opportunity to make a direct impact on local residents' lives. Our supportive team environment offers rapid career advancement for dedicated performers. Apply today and transform your weekend into a rewarding career journey!
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with empathy and professionalism
- Resolve billing issues, service complaints, and account modifications using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to troubleshoot complex service disruptions
- Process payments, schedule appointments, and update customer profiles in real-time
- Participate in bi-weekly training sessions to enhance product knowledge
- Support community outreach initiatives during local hiring events
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in high-volume environments
- Proficiency with CRM software (Salesforce/Zendesk) and MS Office Suite
- Exceptional conflict resolution skills and cultural sensitivity
- Ability to work independently during weekend shifts (Sat/Sun 8am-5pm)
- Clear verbal communication in English and Spanish (bilingual a plus)
- Valid California driver's license for occasional off-site duties