Job Description
Join MetroConnect Solutions as a Local Customer Service Representative and kickstart your career with paid training! We're seeking motivated individuals to deliver exceptional customer support during weekend shifts in Detroit. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our dynamic team. No prior experience required – we provide comprehensive training to equip you with the skills needed to succeed. Become the voice of our brand and make a real impact on our customers' experiences.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet/exceed performance metrics for call quality and resolution time
- Identify opportunities for process improvements
- Adhere to company policies and confidentiality standards
Qualifications
- High school diploma or equivalent required
- Strong communication and problem-solving skills
- Ability to work independently in a fast-paced environment
- Basic computer proficiency and typing skills (30+ WPM)
- Weekend availability (Saturday/Sunday shifts)
- Positive attitude and customer-focused mindset
- No experience necessary – paid training provided