Job Description
Join our dynamic team as a Local Customer Service Representative and become the voice of our Atlanta community! We're seeking passionate individuals to deliver exceptional service during weekend shifts while supporting our growing presence in Virginia. Enjoy competitive pay, flexible scheduling, and opportunities for advancement. Don't miss our exclusive hiring event in Virginia next month!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, product, and service issues using CRM systems
- Document interactions and maintain accurate customer records
- Collaborate with cross-functional teams to escalate complex cases
- Meet performance metrics for call quality and resolution times
- Participate in weekend hiring events for Virginia expansion
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in local markets
- Strong communication skills with clear Southern accent
- Proficiency with CRM software (Salesforce, Zendesk)
- Ability to work flexible weekend shifts (Sat/Sun)
- Valid driver's license for occasional Virginia travel
- Pass background check and drug screening