Job Description
Join our award-winning customer service team as a Local Customer Service Representative in Chicago! We're seeking dedicated professionals to deliver exceptional support during weekend shifts. Enjoy comprehensive paid training, competitive benefits, and opportunities for career advancement in a dynamic environment. Perfect for those seeking work-life balance with weekends off!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for response time and resolution
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Excellent verbal/written communication skills
- Proficiency with CRM software and MS Office
- Ability to work flexible weekend shifts (Sat/Sun)
- Strong problem-solving and multitasking abilities
- Positive attitude and commitment to customer satisfaction