Job Description
Join our award-winning customer service team in Minneapolis! We're seeking passionate Local Customer Service Representatives for weekend shifts to deliver exceptional support to our community. Enjoy a flexible schedule with competitive pay, comprehensive training, and growth opportunities. Special Hiring Event in Pennsylvania! Apply now to interview with our hiring managers.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, account, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet performance metrics for resolution time and customer satisfaction
- Participate in weekend shift rotations (Saturday/Sunday)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with CRM software and MS Office Suite
- Ability to work independently in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Weekend availability (Saturday/Sunday 8am-8pm)
- Positive attitude with customer-first mindset