Job Description
Join our dynamic team as a Local Customer Service Representative in Houston! We're seeking passionate individuals to deliver exceptional support to our community during weekend shifts. Enjoy competitive pay, flexible scheduling, and the opportunity to make a direct impact on local customers' experiences. Immediate openings available!
Why You'll Love Working With Us: Comprehensive training, performance bonuses, and a supportive team environment. Perfect for students, parents, or anyone seeking weekend work-life balance.
Responsibilities
- Handle inbound/outbound calls and digital inquiries from Houston-area customers
- Resolve billing, technical, and service-related issues with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with local support teams to escalate complex cases
- Meet/exceed weekly performance metrics for resolution times and satisfaction scores
- Participate in weekend hiring events for Ohio-based customer service roles
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environments
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office Suite
- Strong problem-solving skills with ability to de-escalate tense situations
- Fluent in English; bilingual (Spanish) candidates strongly encouraged
- Available for flexible weekend shifts (Sat/Sun 6am-6pm)
- Must pass background check and drug screening