Job Description
Join our award-winning customer service team as a Local Customer Service Representative with weekend shifts! Work remotely from anywhere in California while delivering exceptional support to Raleigh-area customers. Enjoy competitive pay, flexible scheduling, and career advancement opportunities in a dynamic remote environment.
We're seeking empathetic professionals to serve our Raleigh-based clients with precision and care. This is your chance to build a meaningful career while maintaining work-life balance through weekend-only hours. Full training and equipment provided!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat for Raleigh-based clients
- Resolve billing, product, and service issues with empathy and efficiency
- Process orders, returns, and warranty claims using CRM systems
- Document interactions accurately in Salesforce and internal databases
- Collaborate with local support teams to resolve escalated issues
- Maintain customer satisfaction scores above 95%
- Participate in weekend team meetings and training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 2+ years customer service experience in remote or local settings
- Strong typing skills (45+ WPM) and CRM proficiency
- Exceptional communication and conflict resolution abilities
- Reliable high-speed internet and dedicated home office space
- Availability to work Saturdays and Sundays (8 AM - 8 PM ET)
- Knowledge of Raleigh-area businesses or NC geography a plus
- Bilingual (English/Spanish) certification highly desirable