Job Description
Join our award-winning team as a Local Customer Service Representative in Minneapolis! We're hosting an exclusive hiring event for weekend shift positions with competitive pay and growth opportunities. Perfect for students, parents, or those seeking flexible schedules. Our supportive environment offers comprehensive training and advancement paths into leadership roles across Minnesota and Pennsylvania locations.
Why Choose Us?
• Industry-leading compensation + weekend shift premiums
• Comprehensive benefits package (even for part-time)
• Career development into Pennsylvania operations
• Modern downtown Minneapolis workspace
Responsibilities
- Deliver exceptional customer service via phone, email, and chat channels
- Resolve complex billing, technical, and account inquiries
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve escalated issues
- Meet/exceed performance metrics for quality and efficiency
- Participate in weekend rotational holiday coverage
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Proficiency with Microsoft Office and CRM software
- Exceptional verbal/written communication skills
- Ability to work flexible weekends (Sat/Sun)
- Basic technical troubleshooting knowledge
- Positive attitude with problem-solving mindset