Job Description
Join CityConnect Solutions as a Local Customer Service Representative and become the voice of our Boston community! We're seeking dedicated professionals to deliver exceptional support during weekend shifts while enjoying the flexibility of remote work. As a key ambassador for our city-focused services, you'll resolve inquiries with empathy and efficiency, ensuring every customer feels valued. This is your opportunity to build a rewarding career while maintaining work-life balance with weekend-only scheduling.
Responsibilities
- Provide personalized support for Boston-area customers via phone, chat, and email
- Resolve billing, service, and account inquiries with precision and care
- Document interactions in CRM systems while maintaining data accuracy
- Collaborate with local teams to address community-specific service needs
- Meet performance metrics for resolution time and customer satisfaction
- Identify trends and escalate complex issues to appropriate departments
Qualifications
- Minimum 1 year customer service experience in a local or regional role
- Exceptional communication skills with a warm, approachable demeanor
- Strong problem-solving abilities and conflict resolution techniques
- Proficient with CRM software and remote work technology
- Available for consistent weekend shifts (Sat/Sun 8AM-4PM)
- High-speed home internet and quiet workspace
- Knowledge of Boston neighborhoods or Massachusetts geography preferred