Job Description
Join our award-winning customer service team in Chicago! We're seeking dedicated Weekend Shift Local Customer Service Representatives to deliver exceptional support to our community. Enjoy paid training, competitive pay, and a supportive environment where your growth matters. This role offers weekend flexibility with Monday-Friday off, perfect for work-life balance. Build your career with a company that invests in its people and values local expertise.
What We Offer:
- Comprehensive paid training program
- Health benefits and retirement plans
- Advancement opportunities to leadership roles
- Team culture with monthly appreciation events
- Free downtown parking and transit stipend
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams for complex solutions
- Meet/exceed quality and productivity targets
- Participate in ongoing skill development workshops
- Support community outreach initiatives on weekends
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience or relevant training
- Exceptional verbal/written communication skills
- Ability to work Saturdays and Sundays (8 AM - 8 PM)
- Proficiency with Microsoft Office and CRM platforms
- Strong problem-solving and conflict resolution abilities
- Valid Illinois driver's license (for occasional field visits)
- Pass background check and drug screening