Job Description
Join our dynamic team as a Local Customer Service Representative in Las Vegas! We're hosting an exclusive hiring event for weekend shift roles where you'll be the first point of contact for our valued customers. Enjoy competitive pay, comprehensive training, and a supportive environment while delivering exceptional service. Perfect for students, parents, or anyone seeking weekend flexibility with growth opportunities. Apply now to secure your spot!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues using CRM tools and knowledge bases
- Document interactions accurately in company systems and maintain detailed case notes
- Collaborate with support teams to escalate complex issues when necessary
- Meet weekly performance metrics including resolution time and customer satisfaction scores
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in retail, call center, or hospitality
- Exceptional verbal/written communication and conflict resolution abilities
- Proficiency with Microsoft Office Suite and CRM platforms (Salesforce experience a plus)
- Ability to work flexible weekends (Sat/Sun) and holidays as required
- Strong problem-solving skills with attention to detail
- Must pass background check and drug screening