Job Description
Join MetroServe Solutions as a Local Customer Service Representative and kickstart your career with comprehensive paid training! We're seeking dedicated professionals to deliver exceptional support to our Detroit community while enjoying weekend flexibility. This role offers growth opportunities, competitive compensation, and the chance to make a real impact. Our commitment to your success starts with industry-leading training programs designed to build your skills in communication, problem-solving, and customer relationship management. Enjoy a supportive team environment where your contributions are valued.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues, service disruptions, and technical escalations using company protocols
- Document interactions accurately in CRM systems while maintaining data confidentiality
- Collaborate with technical teams to resolve complex customer concerns
- Identify upsell opportunities and cross-reference customer needs with service offerings
- Meet/exceed quality metrics for call resolution time and customer satisfaction scores
- Participate in continuous improvement initiatives for service delivery
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environments
- Exceptional verbal/written communication skills with Midwestern dialect proficiency
- Ability to work flexible weekend shifts (Sat/Sun 8am-8pm)
- Proficiency with CRM software and Microsoft Office Suite
- Strong problem-solving skills with attention to detail
- Must pass background check and drug screening
- Valid Michigan driver's license (if field visits required)