Job Description
Join Nashville Connect Solutions as a Local Customer Service Representative and become the voice of our thriving Nashville community! We're seeking dedicated professionals to deliver exceptional support while enjoying immediate start and weekly pay. Our dynamic team values local talent who understand Southern hospitality, offering a collaborative environment where your skills directly impact customer satisfaction. With competitive hourly rates and comprehensive benefits, including health insurance and paid time off, this role is perfect for individuals seeking stability and growth in Nashville's vibrant service sector.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve billing, technical, and service-related issues with empathy and efficiency
- Document interactions in CRM systems while maintaining accurate records
- Collaborate with support teams to escalate complex cases
- Meet/exceed performance metrics for call quality and resolution times
- Participate in ongoing training to enhance product knowledge
- Represent our brand with professionalism and cultural awareness
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in local market
- Proficient with CRM software (Salesforce, Zendesk)
- Exceptional communication and conflict resolution skills
- Ability to work rotating weekends/holidays
- Passionate about Nashville community values
- Strong typing speed (40+ WPM)
- Background check required