Job Description
Join our award-winning customer service team and enjoy the freedom of remote work with weekly pay! CustomerFirst Solutions is seeking passionate Local Customer Service Representatives to serve Philadelphia-area clients from home. This full-time position offers competitive compensation, comprehensive training, and career growth opportunities. As the first point of contact for our valued customers, you'll deliver exceptional support while building lasting relationships—all while working remotely with flexible hours. Why you'll love this role: Weekly paychecks, no commute, performance bonuses, and a supportive virtual team environment. What we offer: Health benefits, 401(k) matching, paid time off, and monthly remote team-building activities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing issues, product inquiries, and service complaints efficiently
- Update and maintain accurate customer records in CRM system
- Collaborate with technical support teams to resolve complex issues
- Meet/exceed performance metrics including CSAT scores and resolution times
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- 1+ years of customer service experience in call center or retail environment
- High school diploma or equivalent; college degree preferred
- Exceptional verbal/written communication skills with empathetic approach
- Proficiency with CRM software and Microsoft Office Suite
- Reliable high-speed internet connection and quiet home office setup
- Ability to multitask in fast-paced virtual environment
- Must reside within 50 miles of Philadelphia, PA