Job Description
Join our award-winning customer service team at Wichita Solutions Group! We're hosting an exclusive hiring event for passionate Local Customer Service Representatives in Wichita, KS. This is your opportunity to build a rewarding career in a supportive environment while making a direct impact on our community. Enjoy competitive pay, comprehensive benefits, and opportunities for growth within our locally-focused organization.
Why Apply?
- Immediate full-time positions with day/shift flexibility
- Health, dental, and vision insurance starting day one
- 401(k) with company match
- Paid training and career development programs
- On-site parking and modern workspace
Bring your resume and be ready for on-the-spot interviews. Light refreshments will be provided!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat with empathy and professionalism
- Resolve billing, technical, and service-related issues using proprietary CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues while maintaining customer transparency
- Meet/exceed performance metrics including CSAT scores and average handling time
- Participate in weekly team training sessions to enhance product knowledge
- Act as brand ambassador by representing Wichita Solutions Group's community values
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in a local/regional business
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills in English
- Ability to multitask in fast-paced environment with minimal supervision
- Strong problem-solving abilities with creative resolution mindset
- Must pass background check and drug screening
- Availability to work flexible shifts including weekends (if needed)