Job Description
Join Fresno's premier customer service team and build meaningful connections from home! We're seeking passionate Local Customer Service Representatives to deliver exceptional support to our Central Valley community. Enjoy competitive pay, comprehensive benefits, and a flexible remote work environment while making a tangible impact on local residents' experiences. Our culture values empathy, initiative, and professional growth—your voice matters here!
Responsibilities
- Handle inbound/outbound calls, emails, and chats from Fresno residents with empathy and efficiency
- Resolve billing inquiries, service issues, and product questions using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with local support teams to escalate complex issues seamlessly
- Meet/exceed quality metrics (CSAT, FCR, AHT) while maintaining local service standards
- Participate in monthly Fresno-specific training to enhance community knowledge
Qualifications
- High school diploma or equivalent; college preferred
- 1+ years customer service experience with remote work proficiency
- Exceptional verbal/written communication skills and active listening abilities
- Strong problem-solving skills and Fresno community awareness
- Proficient in CRM platforms (Salesforce/Zendesk) and Microsoft Office Suite
- Quiet home office with reliable high-speed internet and headset
- Ability to work flexible hours including weekends/seasonal peaks