Job Description
Join our dynamic team as a Night Shift Call Center Agent in Indianapolis! We're seeking motivated individuals to deliver exceptional customer service during evening hours. No experience necessary – we provide comprehensive paid training to set you up for success. Enjoy competitive pay, flexible scheduling, and a supportive environment where your contributions matter.
Why Choose Us?
- Industry-leading paid training program
- Clear career advancement paths
- Health benefits package (after 90 days)
- 401(k) with employer match
- Employee recognition programs
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism
- Resolve issues using CRM systems and problem-solving techniques
- Meet/exceed performance metrics (call time, quality scores)
- Document interactions accurately in customer databases
- Collaborate with team members for continuous improvement
- Adhere to company policies and regulatory compliance
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Ability to work independently in a fast-paced environment
- Basic computer proficiency (typing, navigation)
- Reliable transportation and consistent attendance
- Comfortable working evening/night shifts (10 PM - 6 AM)
- Customer service mindset with patience and empathy