Job Description
Join our award-winning call center team in Columbus, OH! We're seeking motivated Night Shift Customer Service Representatives to deliver exceptional support to our clients. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. Immediate start positions available! This role offers stability, growth opportunities, and the chance to make a real impact in the community.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, billing issues, and technical support requests
- Maintain detailed case documentation in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with team members to improve service delivery
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience
- Excellent communication and problem-solving skills
- Ability to work independently in a fast-paced environment
- Basic computer proficiency with typing speed of 30+ WPM
- Reliable transportation to our Columbus facility
- Flexibility to work nights (11 PM - 7 AM)