Job Description
Join our award-winning call center team in Columbus, Ohio! We're seeking motivated individuals to fill immediate night shift positions in our dynamic customer service hub. As a trusted partner for Fortune 500 companies, we offer competitive pay, comprehensive benefits, and a supportive environment for career growth. Immediate start available – no experience necessary!
What We Offer:
- Competitive hourly wage ($18.50-$22.00/hr)
- Shift differential for night hours
- Comprehensive health benefits (Day 1)
- 401(k) with company matching
- Paid training and development programs
- Modern, tech-equipped workspace
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding billing, technical support, and account management
- Maintain detailed customer interaction records in CRM systems
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics (call quality, resolution time)
- Adhere to company compliance and confidentiality protocols
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 35+ WPM with accuracy
- Comfortable working night shifts (11 PM - 7 AM)
- Basic computer proficiency and tech adaptability
- Problem-solving mindset and customer-focused attitude
- Reliable transportation to downtown Columbus location
- Ability to pass background check and drug screening