Job Description
Join our dynamic call center team in Columbus and become part of a customer-obsessed culture! We're seeking motivated Night Shift Agents to deliver exceptional support while earning competitive pay with performance bonuses. Enjoy a modern workspace, comprehensive training, and opportunities for advancement. Work 4x10-hour shifts (6 PM - 4:30 AM) with paid breaks and flexible scheduling options. Our commitment to employee well-being includes health benefits, 401k matching, and recognition programs. Immediate openings available – start your rewarding career today!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account details
- Document interactions accurately in CRM systems while meeting KPIs
- Collaborate with support teams to escalate complex issues
- Maintain compliance with company policies and regulatory requirements
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or call center experience preferred
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple systems simultaneously
- Resilience under pressure with problem-solving aptitude
- Available for consistent night shifts (including weekends)
- Basic computer proficiency and typing speed of 35+ WPM