Job Description
Join our award-winning call center team in Philadelphia! We're seeking dedicated Night Shift Customer Service Representatives with competitive pay, comprehensive benefits, and fully paid training. Perfect for career changers or those seeking stable overnight work with advancement opportunities. Enjoy our modern downtown facility with free parking and flexible scheduling options.
Responsibilities
- Handle high-volume inbound/outbound customer calls with empathy and efficiency
- Resolve billing, technical, and account inquiries using CRM systems
- Maintain detailed documentation of customer interactions and resolutions
- Meet/exceed performance metrics including call quality and resolution times
- Collaborate with team leads to improve service protocols
- Participate in ongoing skill development workshops
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Strong typing skills (35+ WPM) and computer proficiency
- Ability to work independently during overnight shifts (10 PM - 6 AM)
- Excellent communication and conflict resolution abilities
- Pass background check and drug screening