Job Description
Join our dynamic call center team in Columbus, Ohio! We're seeking motivated Night Shift Customer Service Representatives to deliver exceptional support to our clients. Enjoy competitive pay, comprehensive training, and a supportive environment where your growth matters. Immediate start available – no experience required!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and service inquiries efficiently
- Document interactions accurately in CRM systems
- Meet performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to compliance protocols and security guidelines
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency (typing 25+ WPM)
- Flexible availability for night shifts (11 PM - 7 AM)
- Customer-focused mindset with problem-solving aptitude