Job Description
Join our elite night shift team as a Call Center Agent at ConnectSolutions Inc. in Philadelphia! We offer comprehensive paid training, competitive hourly wages, and a supportive environment for career growth. Enjoy flexible scheduling, performance bonuses, and opportunities for advancement within our dynamic organization. If you're a dedicated professional seeking stable employment with exceptional benefits, apply today!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries, complaints, and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics including call quality and resolution times
- Collaborate with team members to improve service standards
- Adhere to company protocols and compliance regulations
- Participate in continuous training sessions
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently and as part of a team
- Comfortable with night shift schedules (11 PM - 7 AM)
- Proficient in basic computer applications
- Pass background check and drug screening
- Reliable transportation to downtown Philadelphia location