Job Description
Join our award-winning team at CustomerConnect Solutions for exclusive night shift opportunities in Memphis! We're hosting a hiring event for motivated individuals ready to build careers in customer service. Enjoy competitive pay, comprehensive benefits, and a supportive culture that values work-life balance. No experience required – we provide paid training and growth opportunities. Apply today and start your journey with one of Tennessee's top employers!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries regarding billing, technical support, and account services
- Maintain detailed call documentation in CRM systems
- Meet/exceed performance metrics including call quality and resolution times
- Collaborate with team members to optimize customer experiences
- Adhere to compliance protocols and security guidelines
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and problem-solving skills
- Ability to work flexible night shift schedules (11 PM - 7 AM)
- Basic computer proficiency with Windows OS
- Customer-focused mindset and patience
- Ability to pass background check and drug screen
- Reliable transportation to our Memphis facility
- Previous call center experience preferred but not required