Job Description
Join our dynamic team at Customer First Solutions and launch your career in customer service! We're hosting a exclusive hiring event for motivated Night Shift Call Center Agents in Chicago. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your growth is prioritized. Perfect for night owls seeking stable employment with advancement opportunities. Apply now and secure your spot at our in-person interview event!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call volume and resolution
- Collaborate with team members to enhance customer experience
- Adhere to company protocols and regulatory compliance standards
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Flexibility to work evenings (10 PM - 6 AM)
- Basic typing proficiency (35+ WPM)
- Positive attitude and problem-solving mindset