Job Description
Join our dynamic team at Global Connect Solutions for our exclusive hiring event targeting night shift call center professionals in Kansas City, MO and Texas! We're seeking energetic individuals to deliver exceptional customer service across multiple industries. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a supportive environment.
Event Details:
Date: October 15, 2023
Time: 2:00 PM - 7:00 PM
Location: 123 Business Park Drive, Kansas City, MO 64106
On-the-spot interviews available! Bring your resume and be ready to start your new career journey.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries, complaints, and technical issues efficiently
- Document interactions and maintain accurate call records
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with team members to improve service delivery
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience preferred
- Excellent verbal communication and active listening skills
- Ability to work independently and in a team environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work nights, weekends, and holidays
- Basic computer proficiency with Windows applications