Job Description
Join Our Phoenix Night Shift Team!
Are you a customer service superstar ready for dynamic night shift work? Global Customer Solutions is hosting an exclusive hiring event for Call Center Agents in Phoenix, AZ. Enjoy competitive pay, premium benefits, and a supportive culture while serving diverse clients across multiple industries. No experience required – we provide comprehensive training!
Why Phoenix? Thrive in Arizona's growing tech hub with 24/7 operations and advancement opportunities. Apply in-person and start your career immediately!
Responsibilities
- Handle inbound/outbound calls with exceptional professionalism
- Resolve customer inquiries using CRM tools and knowledge bases
- Meet performance metrics (AHT, CSAT, FCR) consistently
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with team leads during peak hours
- Maintain HIPAA/GDPR compliance for sensitive data
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication skills in English (bilingual a plus)
- Ability to work 12-hour night shifts (6 PM - 6 AM)
- Proficient with Microsoft Office and typing 40+ WPM
- Pass background check and drug screening
- Reliable transportation to our Tech Center location