Job Description
Join our award-winning call center team in Denver and launch your career with immediate start! We're seeking dedicated Night Shift Call Center Agents to deliver exceptional customer experiences while enjoying competitive pay and comprehensive benefits. No experience required – full training provided!
What We Offer:
- Competitive hourly pay + performance bonuses
- Comprehensive health, dental, and vision plans
- Tuition reimbursement and career advancement paths
- Modern, ergonomic work environment
- Free parking and public transit stipend
As a key member of our 24/7 support team, you'll handle inbound/outbound calls for Fortune 500 clients in a fast-paced setting. Perfect for night owls seeking stable, rewarding work!
Responsibilities
- Handle 50-80 daily calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed KPIs: First Call Resolution (FCR), CSAT, and AHT
- Document interactions accurately in Salesforce/Zendesk
- Collaborate with team leads to improve service quality
- Adhere to PCI compliance protocols for payment processing
- Participate in monthly skill-building workshops
Qualifications
- High school diploma or equivalent (GED accepted)
- Authorized to work in the US (no sponsorship)
- Strong typing skills (40+ WPM)
- Excellent verbal communication in English
- Ability to work independently during night shifts (10 PM-6 AM)
- Comfortable with multitasking and digital tools
- Reliable transportation to downtown Denver location
- Background check and drug screen required