Job Description
Join our elite customer service team in Denver and launch your career immediately! We're seeking motivated Night Shift Call Center Agents to deliver exceptional support to Fortune 500 clients. This high-energy role offers competitive pay, comprehensive training, and rapid advancement opportunities. Enjoy a modern work environment with flexible scheduling and performance-based incentives.
Why Choose Us?
- Immediate Start: Begin your new career within 48 hours
- Night Shift Premium: $3/hour differential for overnight hours
- Career Growth: Clear path to team lead/supervisor roles
- Benefits: Health insurance, 401(k) matching, paid time off
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding billing, technical issues, and service features
- Meet/exceed performance metrics (handle time, resolution rate, quality scores)
- Utilize CRM software to document interactions and maintain accurate records
- Collaborate with team members to share best practices and improve processes
- Adapt to changing product knowledge and regulatory requirements
- Participate in ongoing training to enhance technical and soft skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to type 35+ WPM with strong computer navigation
- Comfortable working overnight shifts (10 PM - 6 AM)
- Problem-solving mindset with attention to detail
- Reliable transportation and punctuality
- Background check and drug screen required