Job Description
Join our elite customer service team in Denver and kickstart your career immediately! Global Response Solutions is seeking dedicated Night Shift Call Center Agents to deliver exceptional support to Fortune 500 clients. Enjoy premium compensation, comprehensive training, and a vibrant team environmentâall while working flexible night hours that accommodate your lifestyle. This is your chance to grow professionally while making a real impact.
What We Offer:
- Immediate start opportunitiesâno waiting!
- Competitive pay + performance bonuses
- Free premium health/dental/vision benefits
- Professional development certifications
- Modern, tech-equipped workspace
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed KPIs: CSAT scores, AHT, and FCR targets
- Collaborate with cross-functional teams for seamless escalations
- Participate in quarterly training to enhance product knowledge
- Maintain strict confidentiality of client data
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficient in Windows OS and Microsoft Office Suite
- Ability to multitask in fast-paced environments
- Available for 10 PM - 6 AM shifts (Sun-Thurs)
- Pass background check and drug screening
- Spanish fluency a significant plus