Job Description
Join our award-winning customer support team and launch your career immediately! We're seeking motivated Night Shift Call Center Agents to deliver exceptional service from our state-of-the-art El Paso facility. Enjoy competitive pay, comprehensive training, and rapid advancement opportunities in a dynamic 24/7 environment. Perfect for night owls seeking stability and growth!
Responsibilities
- Handle inbound/outbound calls with empathy and efficiency
- Resolve customer inquiries regarding products/services
- Maintain detailed call documentation in CRM systems
- Meet/exceed performance metrics (handle time, CSAT, resolution rate)
- Collaborate with team leads to improve service quality
- Adhere to HIPAA/FCC compliance protocols
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience preferred
- Strong verbal/written communication skills
- Ability to type 35+ WPM with high accuracy
- Proficient in Windows OS and CRM software
- Flexible schedule availability (11 PM - 7 AM)
- Must pass background/drug screening
- Bilingual (English/Spanish) highly desirable