Job Description
Join our dynamic team at PeakConnect Solutions and kickstart your career in customer service! We're seeking motivated Night Shift Call Center Agents to provide exceptional support to our valued clients. With competitive pay, comprehensive training, and a supportive work environment, this is your opportunity to grow professionally while making a real impact. Immediate positions available – no experience required!
Why Work With Us?
- Competitive hourly wages with performance bonuses
- Comprehensive paid training program
- Health, dental, and vision benefits (after 90 days)
- 401(k) with company matching
- Tuition reimbursement opportunities
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries, complaints, and technical issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, resolution time)
- Collaborate with team members to improve service quality
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (typing 30+ WPM)
- Flexible schedule availability (nights, weekends, holidays)
- Customer service experience preferred but not required
- Must pass background check and drug screening