Job Description
Join our award-winning call center team in Columbus, Ohio! We're seeking motivated Night Shift Customer Service Representatives to deliver exceptional support while earning competitive pay with immediate start opportunities. Enjoy a dynamic work environment with paid training, career advancement pathways, and comprehensive benefits including health insurance and 401(k) matching. Perfect for night owls seeking stable employment with growth potential!
Responsibilities
- Handle high-volume inbound/outbound calls for Fortune 500 clients
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed KPIs: Average Handle Time (AHT), First Call Resolution (FCR), and CSAT
- Document interactions accurately in Salesforce and Zendesk platforms
- Collaborate with team leads to improve service delivery
- Adhere to PCI-DSS compliance standards for sensitive data
- Maintain professional phone etiquette during peak evening hours
Qualifications
- High school diploma or GED required (college preferred)
- 1+ years customer service/call center experience
- Minimum 35 WPM typing speed with 98% accuracy
- Proficiency in Windows OS and Microsoft Office Suite
- Ability to work flexible schedule: 11 PM - 8 AM (Sun-Thu)
- Strong problem-solving and conflict resolution skills
- Pass background check and pre-employment drug screen