Job Description
Join our dynamic team at Global Connect Solutions for a rewarding career in customer service! We're hosting an exclusive hiring event for night shift call center positions in Kansas City, MO. As a leader in outsourced customer support, we offer competitive pay, comprehensive benefits, and a supportive work environment designed for growth. This is your chance to launch a stable career with opportunities for advancement and flexible scheduling.
Why Choose Us?
- Industry-leading training program
- Health, dental, and vision insurance
- 401(k) with company match
- Performance-based bonuses
- Employee wellness programs
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (handle time, quality scores)
- Collaborate with team members to improve service delivery
- Adhere to company protocols and compliance standards
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Strong verbal communication and active listening skills
- Ability to type 35+ WPM with accuracy
- Comfortable working nights and weekends
- Basic computer proficiency (Windows, CRM software)
- Positive attitude and problem-solving mindset
- Reliable transportation to our Kansas City location