Job Description
Join our dynamic team at Apex Customer Solutions Inc. as a Night Shift Call Center Agent in Charlotte, NC! We offer comprehensive paid training, competitive hourly wages, and a supportive work environment designed for growth. This full-time position provides the opportunity to develop your customer service skills while working flexible night hours. Benefits include: health insurance, paid time off, and career advancement opportunities. Perfect for night owls seeking stability and professional development in the heart of Charlotte!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries, billing issues, and technical support requests
- Document interactions accurately in CRM systems
- Meet daily performance metrics (call volume, resolution time)
- Collaborate with team leads to improve service quality
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred (paid training provided)
- Strong verbal communication and active listening skills
- Ability to type 30+ WPM with basic computer proficiency
- Reliable transportation and availability for night shifts (10 PM - 6 AM)
- Problem-solving mindset and ability to work independently
- Background check and drug screen required post-hire