Job Description
Join our award-winning call center team in Sacramento! We're hiring dedicated Night Shift Customer Service Representatives with comprehensive paid training. No experience necessary – we'll equip you with all the skills needed to succeed. Enjoy competitive pay, flexible scheduling, and a supportive team environment. Perfect for night owls seeking stable work with growth opportunities. Apply today to start your career in customer service!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to improve service efficiency
- Adhere to compliance and data security protocols
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to work independently in a fast-paced environment
- Basic computer proficiency and typing skills
- Reliable transportation for night shift availability
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening
- No prior experience necessary – training provided!