Job Description
Join our elite night shift team as a Call Center Agent in the heart of New York City! We offer comprehensive paid training to launch your career in customer service. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a dynamic, supportive environment. Perfect for night owls seeking stability and growth.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries efficiently using CRM systems
- Document interactions accurately in our database
- Meet/exceed performance metrics (call quality, resolution rate)
- Collaborate with team leads to improve service processes
- Adhere to HIPAA/FERPA compliance guidelines
Qualifications
- High school diploma or equivalent
- Minimum 6 months customer service experience
- Strong typing skills (40+ WPM)
- Ability to work independently on night shift
- Proficient with Microsoft Office and CRM software
- Clear communication skills in English