Job Description
Join our award-winning customer service team in San Jose! We're seeking dedicated night shift professionals for our inbound call center operations. No experience needed – we provide comprehensive paid training and career advancement opportunities. Enjoy competitive pay, performance bonuses, and a supportive team environment while serving diverse clients across tech, finance, and retail sectors.
Why Join Us? • Industry-leading paid training program • Career growth into supervisory roles • Comprehensive benefits package • Modern, 24/7 call center facility • Employee recognition programs
Responsibilities
- Handle high-volume inbound customer calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and account-related concerns
- Document interactions accurately in CRM systems while meeting KPIs
- Collaborate with team members to improve service quality
- Adhere to strict compliance protocols and security standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and active listening skills
- Ability to work flexible night shift schedule (10 PM - 6 AM)
- Basic computer proficiency with typing speed of 35+ WPM
- Customer service mindset with problem-solving aptitude
- Must pass background check and drug screening
- No experience required – training provided