Job Description
Join our dynamic customer service team as a Night Shift Call Center Agent in Columbus, Ohio! We're offering paid training, competitive compensation, and career growth opportunities. As a key member of our support hub, you'll deliver exceptional service to clients while developing valuable skills in communication and problem-solving. Enjoy a supportive environment with flexible scheduling and performance-based incentives.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in compliance with company standards
- Meet/exceed KPIs including call handling time and satisfaction scores
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training and process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Previous call center experience preferred but not mandatory
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Comfortable working in a fast-paced, metric-driven environment
- Must be available for overnight shifts (10 PM - 6 AM)
- Basic computer proficiency and typing skills (30+ WPM)