Job Description
Join our elite night shift team at Apex Customer Solutions and transform your career with comprehensive paid training! We're seeking dedicated individuals to deliver exceptional customer service during evening hours in our Atlanta headquarters. As a key member of our 24/7 support center, you'll gain valuable skills in communication, problem-solving, and client relationship management—all while earning a competitive hourly wage with growth opportunities.
What We Offer:
- Full paid training program covering systems, protocols, and soft skills
- Comprehensive benefits package including health insurance and 401(k)
- Performance-based bonuses and advancement pathways
- Modern work environment with ergonomic stations
- Transportation assistance for night shift staff
Perfect for night owls and career changers! No experience required—bring your dedication and we'll provide the rest.
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve technical issues, billing questions, and service complaints
- Document interactions accurately in CRM systems and maintain call logs
- Meet performance metrics (call handling time, CSAT scores)
- Collaborate with team leads to improve service quality
- Adhere to compliance standards and data security protocols
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication and active listening skills
- Ability to type 30+ WPM with basic computer proficiency
- Comfortable working flexible night shifts (11 PM - 7 AM)
- Customer service mindset with problem-solving aptitude
- Reliable transportation to downtown Atlanta location
- Must pass background check and drug screening
- Previous call center experience preferred but not required