Job Description
Join Elite Customer Solutions as a Night Shift Call Center Agent in El Paso, TX! We're offering paid training and competitive hourly rates for motivated professionals who thrive in dynamic environments. This full-time position includes comprehensive benefits and opportunities for advancement. Work in a supportive team atmosphere where your contributions are valued. Apply today to start your rewarding career in customer service!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent
- Excellent communication skills in English
- Ability to work flexible night shifts (10 PM - 6 AM)
- Basic computer proficiency (Windows, typing 30+ WPM)
- Problem-solving abilities and customer focus
- No prior experience required – paid training provided
- Pass background check and drug screening